Careers

Who is Terryberry?

Terryberry is a family-founded business; and we treat each other like family. We take pride in what we build together.  We strive for nothing less than our best every day.  Most importantly, we genuinely care about our clients and each other.  Are you interested in joining us in our mission to create fulfilling and rewarding workplaces through dynamic employee recognition solutions?  Let’s talk.

Concentrated manager, paying attention to her colleague's explanation

Team Terryberry is guided by a shared sense of purpose.
These are the things that we value.

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Collaboration

innovation_icon_green

Innovation

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Customer-centric

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Above & Beyond

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Courage

Best and Brightest Companies to Work For
The Best of MichBusiness
The Best and Brightest in Wellness
Century of Recognition

Benefits

100+ years in business

We are certainly not new to the world of employee recognition, in fact, we practically pioneered it! Thanks to our passionate team of people, Terryberry is backed by over 100 years in the employee recognition business.

PTO

Terryberry offers PTO to each full-time employee, as well as paid holidays, so that you can plan to make the most out of your time spent away from work. 

Health Insurance

Terryberry provides you with medical, dental, vision, and disability insurance options to help you and your family lead healthy, productive, balanced lives.

Retirement

Terryberry offers employees a 401(k) plan with a wide variety of investment options, as well as up to a 5% match that is 100% vested from day one of match eligibility. 

Company Culture

Here at Terryberry, employees will find a supportive environment to grow and be recognized for their efforts when participating in our Recognition Program. In addition to recognition, our incentivized Wellness Program rewards employees for making strides toward a healthier and happier lifestyle.

Current Openings

Engagement Solutions Specialist

Hybrid/Grand Rapids, MI

We are seeking a talented and dynamic B2B SaaS Engagement Solution Specialist who will be responsible for guiding our customers through the entire sales process, from pre-sales consultations and product demonstrations to post-sales implementation.

The successful candidate will also play a pivotal role in translating client requirements into detailed spec sheets for our build team, ensuring seamless delivery of our solutions.

Responsibilities:

Pre-Sales

  • Industry Expertise: Develop an expert-level understanding of Employee Engagement
  • Product Expertise: Develop an expert-level understanding of our Employee Engagement Platform, including its features, functionalities, and benefits.
  • Customer Needs Assessment: Collaborate with the sales team to deeply understand client needs and objectives and recommend how our Employee Engagement platform will address their needs and objectives.
  • Product Demonstrations: Conduct compelling and informative product demonstrations, showcasing how our Employee Engagement platform can address their specific customer challenges.
  • Solution Consultation: Provide in-depth product guidance during pre-sales discussions, addressing client queries and concerns.
  • Proposal and Spec Sheet Development: Assist in creating tailored proposals and detailed spec sheets that clearly outline the solution's technical requirements, customization, and integration needs for the build team.

Post-Sales

  • Implementation Planning: Collaborate closely with customers to plan and manage the successful implementation of our Employee Engagement platform.
  • Spec Sheet Creation: Translate client requirements into detailed spec sheets that clearly outline the platform’s technical configuration and integration needs for the build team.
  • Training: Develop and deliver training sessions and materials to clients, ensuring they can effectively use our solutions.
  • Quality Assurance: Oversee quality assurance processes to ensure that the delivered solutions meet client specifications and expectations.
  • Troubleshooting and Support: Offer post-implementation support, assisting clients in resolving any technical issues or challenges that may arise.
  • Client Relationship Management: Build strong relationships with customers and manage hand-off to Customer Success to serve as their primary point of contact for ongoing needs and updates.

Enablement

  • Design and implement product sales training & development content
  • Partner with marketing & product to help create relevant content including sales scripts, collaterals, case-studies, ROI calculators, battle cards & objection handling content
  • Collaborate with product to the organization is appropriately trained on new features and associated talking points

Skills and Experience

  • Education: Bachelor’s degree in a relevant field (e.g., Computer Science, Business, Information Technology).
  • Experience: Previous experience in a similar role within the B2B SaaS industry, including both pre and post-sales activities. Strong preference for experience and expertise in Employee Engagement Surveys and Analytics
  • Technical Proficiency: Strong technical aptitude and the ability to understand and communicate complex concepts effectively.
  • Communication: Exceptional verbal and written communication skills, with the ability to engage and persuade audiences.
  • Problem Solving: Strong analytical and problem-solving skills to address customer needs effectively.
  • Customer Focus: A deep commitment to customer satisfaction and a dedication to exceeding customer expectations.
  • Project Management: Proven ability to manage multiple client engagements concurrently, ensuring successful delivery.

Download Application | Email Application

Strategic Wellness Account Executive

Hybrid/Grand Rapids, MI

Terryberry is looking for a competitive Strategic Wellness Account Executive to develop vertical sales strategies and attract new customers. This role is focused on creating opportunities through prospecting employer groups directly, through Brokers/Consultants, and through existing Payor partnerships. The candidate will respond to and manage leads from prospect to customer, source new sales opportunities, and close sales to achieve targets. The successful candidate will play a key role in increasing income and revenue by managing and negotiating with clients, fielding, and generating leads, and qualifying prospects.

Responsibilities:

  • 3-5 years of proven sales experience
  • Strong knowledge of Wellness and Wellbeing products, competitors, and market position
  • Working knowledge of Broker/Consultant and Payor/Carrier sales strategies and tactics. Having a strong roster of these relationships will be a differentiator.
  • Track record of over-achieving target
  • Experience working with Salesforce or similar CRM
  • Familiarity with different sales techniques and pipeline management
  • Ability to utilize and leverage multiple technical sales tools
  • Extensive experience with PowerPoint, and other programs on the Microsoft Office platform
  • Strong communication, negotiation, and interpersonal skills
  • Ability to work and be productive in a home office environment
  • Driven, self-starting, and self-motivated

Skills and Experience

  • BA/BS degree and/or equivalent experience; with a minimum of 5 years experience of proven customer success experience
  • Proven track record of achievement of customer retention and satisfaction in managing a portfolio of clients
  • Proven track record of developing and leading a winning team(s)
  • Experience working with Salesforce or similar CRM
  • Ability to utilize and leverage multiple technical sales tools
  • Extensive experience with PowerPoint, and other programs on the Microsoft Office platform
  • Strong leadership, communication, and interpersonal skills
  • Driven, self-starter, and self-motivated

Download Application | Email Application

Customer Success
Hybrid/Grand Rapids, MI

Terryberry is looking for a dynamic customer-focused individual to join our Customer Success Team and work directly with our Be Heard Customers.  Be Heard is Terryberry’s Employee Engagement Survey solution that collects engagement metrics and delivers business intelligence to our customers.  In this role, you will partner with customers to design their annual survey plans, provide support and reporting, ensure contract renewal, and identify opportunities for growth within existing relationships.  Ideal candidates will be service and sales focused with excellent verbal and written communication skills, advanced computer skills, and a high comfort level talking and consulting with existing customers.

Responsibilities:

  • Design annual survey plan for customers, accounting for their business issues, desired outcomes, and our best practices
  • Launch individual surveys including questions, data uploads, and survey communications; and provide ongoing support
  • Deliver survey reporting that is accurate and timely
  • Ensure annual customer renewal and identify opportunities for customer growth within Be Heard or across Terryberry products
  • Provide ongoing support and education to clients via video conferencing, phone, and email cadences
  • Facilitate problem-solving between client and Terryberry Teams
  • Collaborate with the extended Be Heard Team to identify opportunities, inform product roadmap, etc
  • Other Customer Success special projects + responsibilities as assigned.

Skills and Experience

  • BA/BS degree and/or equivalent experience; with a minimum of 5 years experience of proven customer success experience
  • Proven track record of achievement of customer retention and satisfaction in managing a portfolio of clients
  • Proven track record of developing and leading a winning team(s)
  • Experience working with Salesforce or similar CRM
  • Ability to utilize and leverage multiple technical sales tools
  • Extensive experience with PowerPoint, and other programs on the Microsoft Office platform
  • Strong leadership, communication, and interpersonal skills
  • Driven, self-starter, and self-motivated

Skills and Experience

  • Bachelor’s Degree preferred and/or equivalent experience
  • 1-3 years’ experience in a similar role
  • Strong communication skills with the ability to build relationships, influence decisions and convey credibility at all organization levels
  • Ability to multi-task, prioritize and manage time effectively
  • Exceptional problem-solving skills
  • High degree of attention to detail and organizational skills
  • Positive attitude and desire to work as a high performing team member
  • Strong desire and ability to learn and effectively use new software, including; Salesforce, Salesloft, and Tableau
  • Experience with PowerPoint and other MS Office programs

Download Application | Email Application

Senior Manager - Customer Success
Hybrid/Grand Rapids, MI

Terryberry is looking for a dynamic Senior Manager – Customer Success to lead a team focused on driving product engagement, leading positive customer connection experiences, and driving growth through renewals and relationship expansion.

About You: You possess a unique blend of strategic thinking, creativity, technical proficiency, and operational excellence. You have a proven track record in strategic roadmap planning + execution, customer success and leadership. You are excited about making an impact and using your skills as a transformational and inspirational leader to empower a winning team.

Skills and Experience

  • BA/BS degree and/or equivalent experience; with a minimum of 5 years’ experience of proven customer success experience
  • Proven track record of achievement of customer retention and satisfaction in managing a portfolio of clients
  • Proven track record of developing and leading a winning team(s)
  • Experience working with Salesforce or similar CRM
  • Ability to utilize and leverage multiple technical sales tools
  • Extensive experience with PowerPoint, and other programs on the Microsoft Office platform
  • Strong leadership, communication, and interpersonal skills
  • Driven, self-starter, and self-motivated

Download Application | Email Application

Our Locations

United States (HQ)

2033 Oak Industrial DR. NE,
Grand Rapids
MI USA 49505

Toll Free: 1-800-253-0882
Tel: (616) 458-1391

Canada

PO Box 67032
2126 Burnhamthorpe Rd W
Mississauga, ON L5L 5V4 Canada

Tel: +1 (416) 528-6990

UK & Europe

13-15 Beech Lane
Macclesfield, Cheshire
SK10 2DR

Tel: 0344 826 2008