Introduction
Marston's PLC is a prominent British pub company with a rich heritage and a nationwide presence, operating approximately 1,400 pubs across the UK. From friendly local establishments to vibrant city center bars, all Marston's venues share a common goal: to deliver exceptional guest experiences while proudly serving their local communities.
Founded in 1834 as a family-run brewery, Marston's has transformed into a significant player in the hospitality industry, employing over 10,000 people. The company became publicly listed in 2001 and has since focused on fostering a strong internal culture and effective communication among its workforce.
In an industry known for high staff turnover due to seasonal demand and wage challenges, Marston's distinguishes itself by prioritising employee development, engagement, and a positive workplace culture—key factors contributing to higher retention rates.
In such a fast-paced environment, where many employees interact with customers from day one, timing and accessibility are crucial.
Engaging a fast-moving workforce with seamless recognition & benefits
Marston's has partnered with Terryberry to launch a mobile-first platform that integrates employee recognition with instant-access benefits. This solution centralises recognition efforts, offers real-time rewards, and provides savings through a user-friendly app for hourly workers.
Terryberry helped Marston's make recognition instant and visible throughout the organisation, enhancing employee engagement and aligning with their fast-paced culture.
